Terms And Conditions

Our standard terms and conditions are detailed below.

However, should you have any queries regarding missing or damaged items, late deliveries or any other issue, please do not hesitate to contact our friendly customer service team on:

Tel: (01256) 772742 or via email mail@anglianpharma.com

Who will be only too happy to help.

These Terms and Conditions govern the supply of goods by Anglian Pharma Sales and Marketing Limited pursuant to website orders and orders placed by telephone, post or e-mail. Definition of defined terms appear at the end of this document.

1. Contract Process

a. Where you submit your order to us on our Website or by e-mailing your order direct to us at mail@anglianpharma.com:
i. You will receive an electronic confirmation of receipt of your order and of the details of your order as soon as is reasonably practicable. You will be notified separately if the goods are unavailable or if your order cannot be fulfilled for any other reason.
ii. If at any time you wish to alter the details of your order, please contact mail@anglianpharma.com. You will not be able to alter the details of the order once the order has been processed system (This does not affect the rights of consumers set out in clause 9 below).
iii. No binding contract is formed until we have placed the Order in our order processing system.

b. Where you submit your order to us by telephone or by post:
i. You will be notified if the goods are unavailable or if your order cannot be fulfilled for any other reason.
ii. No binding contract is formed until we have placed the Order in our order processing system.

2. Obligation to Supply

a. We are only liable to supply you with those goods which:
i. You describe accurately in your order; and
ii. are in stock at the time of receipt of your order.

b. Where you do not accurately describe the Goods, We will use reasonable endeavours to supply the correct goods but you should not rely on our skill and judgment in selecting the correct goods. We will accept the return of the goods to us and issue you a credit invoice or refund if the goods delivered do not match the description given in your order.

3. Delivery

a. We will despatch the goods to an address in the United Kingdom during normal business hours within 72 hours of the date of receipt of your order.

b. We will, unless otherwise agreed, despatch the Goods by standard post and charge you our standard handling charge of £1.95 for each delivery. If you request delivery by any other method, you will be advised of our handling charge.

c. Where we cannot deliver, whether due to a Force Majeure event or otherwise, in accordance with the timescales envisaged at 3(a) above, we will advise you and give you the option to cancel your order or to accept a revised delivery date. We may, however, make a partial delivery of your order where not all items are available.

d. We may refuse to accept the return of any duplicate order or to issue you a credit invoice or refund, where, in our reasonable opinion, the goods were delivered in accordance with a valid order. In those circumstances, unless we agree otherwise, you will remain liable to pay us the price together with the delivery fee and any other applicable taxes or duties in accordance with clause 7.

e. Where we do accept the return of duplicated goods delivered in accordance with a valid order, we reserve the right to apply an administration charge of 5% of the total value of the Order or £5, whichever is the greater.

f. Nothing in this clause 3 affects the rights of Consumers as set out in Clause 9 below.

4. Damage or Loss in Transit

a. We will replace at no extra cost to you any goods damaged on or before delivery, provided that you notify us of the damage by telephone or in writing as soon as is reasonably possible after receipt of the Goods.

b. Subject to clause 4(a) above, we will replace at no extra cost to you, any goods which in our reasonable opinion have been lost in transit provided that you notify us by telephone or in writing if the goods fail to arrive within 28 days after the anticipated delivery date.

5. Ownership of the Goods

a. Ownership of the goods will not pass to you until we have received full payment for them.

6. Warranty

a. Subject to clause 6(b), We warrant that the goods are of a satisfactory quality and reasonably fit for their normal purpose. We do not give any other warranties in respect of the Goods, their condition or delivery, and any warranties implied by statute are excluded to the fullest extent permissible under law.

b. We do not offer any warranties as to the accuracy or completeness of the information contained in any of the Goods.

c. These Terms and Conditions do not affect any statutory rights which you may have.

d. If you believe that the Goods are not of a satisfactory quality, You may, within 30 days of delivery, notify us in writing stating the reason for your dissatisfaction. If we authorise return of the goods and they are returned to us in their original condition and at your expense, we will promptly replace them or refund the price of such goods.

7. Payment

a. Payment for all goods will be made before the goods are despatched.

8. Intellectual Property Rights

You will not do, or permit to be done, anything that may detrimentally affect our copyright, trade marks or any other intellectual property rights in respect of the goods.

9. Cancellation of Order

a. In the event that you choose to cancel your order and return the goods to us in accordance with this clause, we will refund the price, including the delivery fee, to you. You will be responsible for the cost of returning the goods to us.

b. You may cancel your Order at any stage before the Goods have been placed in our order processing system.

10. Waiver & Severability

a. Our failure to exercise or delay in exercising any of our rights or remedies under these Terms and Conditions does not constitute a waiver of such rights or remedies.

b. If any provision of these Terms and Conditions is found by a court or administrative body of competent jurisdiction to be invalid or unenforceable, it shall not affect the other provisions of these terms and conditions which shall remain in full force and effect.

11. Variation

These Terms and Conditions are the only terms which apply to this contract. Any variation to these terms and conditions is valid only if it is agreed in writing by our head of sales or our credit controller.

12. Headings

The headings used in these Terms and Conditions are for guidance only and shall not affect the interpretation of these Terms and Conditions.

13. Governing Law and Language

a. These Terms and Conditions shall be governed by English Law and shall be subject to the non-exclusive jurisdiction of the English courts.

b. These Terms and Conditions are written in the English and all notices and communications shall be in the English. In the event that these Terms and Conditions are translated into another language, the English language text shall prevail.

14. Definitions

In these and any other terms and conditions included in the Contract, the expressions listed below shall have the following meanings:

"Contract" means the agreement between Us and You, which includes these Terms and Conditions, made by Our acceptance of your Order.

"Customer, (You, Your)" means whoever places the Order for the Goods with Us.

"Consumer" means any Customer who is a natural person acting for purposes which are outside his business.

"Force Majeure Event" means any circumstances beyond Our reasonable control, including (but not limited to) accidents, flood, fire, natural disasters, industrial disputes, as a result of which the goods are unavailable.

"Goods" means any items offered for sale by us and requested by you in the Order.

"Order" means your request to purchase any goods. This includes standing orders and/or subscriptions.

"Price" means that amount quoted in our current price list from time to time plus delivery costs and any applicable Value Added Tax or other taxes or duties.

"Seller (We, Us, Our)" means Anglian Pharma Sales and Marketing Limited, a company registered in England under number 3940020 and whose registered office is at Units 3 & 4, Quidhampton Business Units, Polhampton Lane, Overton, Hampshire, RG25 3ED and its authorised representatives and assignees. Our VAT registration number is 796 625573 and our email address is mail@anglianpharma.com